DesignBuilder Support

You can get support for DesignBuilder software products in a variety of ways - please check out the tutorials, knowledgebase and support forum before sending us a support request, you may well get your answer more quickly that way. 

Tutorials

To get started using DesignBuilder please view our:

• Getting Started Tutorials which introduce you to the basic steps in creating a model and running simulations.
• Video Tutorials teach you how to set up DesignBuilder models, prepare and run simulations and interpret results.

Program Help

The web version of the DesignBuilder Program Help has detailed information about program use. The same information is also available as a printable pdf document from the Downloadable Documents web page.

Knowledgebase (FAQ)

Please check the Knowledgebase for answers to common questions such as modelling capabilities, hardware requirements, graphics cards and installation issues.

Support Forums

The Forums are open for anyone to read. Registered users may post questions and responses. DesignBuilder support staff check the forums regularly and respond to issues raised there. Also:

• English language forum
• Spanish language forum
  
• French language forum

Email Support

We provide priority support by email for licensed users through the Support Desk where you can also view the DesignBuilder Knowledgebase. If you are running an evaluation version of DesignBuilder and have issues that need to be resolved before you purchase the product try asking a question in the Support Forum or send an e-mail using the Support Desk.

Training

The Training webpage lists all DesignBuilder training events.

Consulting

The Consulting web page provides further information on services offered by DesignBuilder Consulting and by other DesignBuilder experts.